Head of Customer Support (m/f/d) - Market Communication & Energy Data Management
- Your entry into the global industry leader for renewable energies -
Our client, Iberdrola Energie Deutschland GmbH , Berlin is a company of the Spanish Iberdrola Group , a leading international energy company with over 170 years of tradition and one of the largest electricity suppliers in the world. It is the global leader in the renewable energy sector. Iberdrola plans to double its renewable energy production capacity to 60 GW by 2025 and triple it to 95 GW by 2030.
Iberdrola Energie Deutschland GmbH is the largest operator of offshore wind farms in the German Baltic Sea. With the business lines Offshore and Onshore the range of services extends from the planning, construction and operation of offshore and onshore wind farms as well as photovoltaic projects. Our mandate offers its industrial and commercial customers tailored solutions for the supply of green energy, from traditional electricity supply including portfolio management services, long-term PPA contracts to PV solutions. In addition, it also provides cross-technology, integrated solutions, such as battery storage or the use of green hydrogen for industrial use.
As the future Head of Customer Support, you will lead the Customer Support department with four employees and be responsible for providing professional support to B2B customers. We are looking for candidates with initial management experience as well as "second-tier" candidates looking for a management role.
Your future activities will include:
Your tasks: "Managing complex processes in energy data management"
- Technical and disciplinary management of a team of 4 employees
- Responsible for all market communication and energy data management processes
- Ensure functional market communication processes in the electricity segment in accordance with German regulatory requirements
- Achieve a high quality of service for our B2B customers with your team
- Support your team with technical questions from customers (meter point management)
For this exciting challenge, the candidate is expected to have the following professional and personal qualities as the future Head of Customer Support (m/f/d):
Your qualification: "Process consultant and manager in one person"
- Successfully completed studies in business administration (Bachelor's, Master's) or commercial training with further professional development in market communication
- Knowledge of the regulatory framework of the German energy market (in particular GPKE, WiM)
- At least 2-3 years of experience in the field of market communication in the electricity market
- First management experience desired - but also intended as an entry into a first management role
Your profile: "Customer-oriented and solution-oriented manager"
- Service-oriented leadership personality
- Integrative team player who can win people over
- Structured, analytical way of thinking and goal-oriented approach
- Strong process orientation (CIP, KPI, etc.)
- Business fluent in German
- Business fluent in English
- Spanish desired, can be learned through internal training
Our offer: "Attractive prospects with the industry leader for renewable energies"
- Long-term development prospects in an international company
- Challenging and wide range of tasks
- Freedom to implement your own ideas
- Attractive, central location, conveniently located
- Combination of on-site and home office work
- Professional onboarding and continuous further training
- An attractive salary model with extensive social benefits
Your next step: "Become part of our success story"
We look forward to receiving your application as Head of Customer Support (m/f/d)! For initial information, please contact Andreas Hink from our Wiesbaden office on +49 173 653 50 75. Discretion and compliance with confidentiality agreements form the basis of our professional approach to executive search.
Please apply exclusively online with just a few clicks via our Jobportal.
Our further recruiting process is as follows: After receiving your online application, you will promptly receive a confirmation of receipt by e-mail. We will provide you with initial qualified feedback on your application at the end of September 2024, possibly earlier. Our interviews with the shortlisted candidates will take place at the beginning of October 2024. The presentation of the final candidates to our client is scheduled for mid-October 2024.
since 2015, heiden associates has been one of the Top 10 recruitment consultants in Germany in the "Executive Search" category for the tenth time in a row. The career portal experteer named heiden associates Headhunter of the Year in 2016 and 2018 in the "Innovation" category and in 2017 in the "Client Experience" category.
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