Head of Customer Support (m/f/d) – Market Communication & Energy Data Management
Your tasks
- Your tasks: “Managing complex processes in energy data management”
- Technical and disciplinary management of a team of 4 employees
- Responsible for all market communication and energy data management processes
- Ensure functional market communication processes in the electricity segment in accordance with German regulatory requirements
- Achieve a high quality of service for our B2B customers with your team
- Support your team with technical questions from customers (meter point management)
Your qualifications
- Renewable energies
- Energy grids
- Process optimization
- Energy markets
- Energy supply
- Team management
- For this exciting challenge, the candidate is expected to have the following professional and personal qualities as the future Head of Customer Support (m/f/d):
- Successfully completed studies in business administration (Bachelor, Master) or a commercial apprenticeship with further professional development in market communication
- Knowledge of the regulatory framework of the German energy market (in particular GPKE, WiM)
- At least 2-3 years of experience in the field of market communication in the electricity market
- Initial management experience desirable – but also intended as an entry into a first management role
- Your profile: “Customer-oriented thinking and solution-oriented manager”
- Service-oriented leadership personality
- Integrative team player who can win people over
- Structured, analytical way of thinking and goal-oriented approach
- Strong process orientation (CIP, KPI, etc.)
- Business fluent in German
- Business fluent in English
- Spanish desirable, can be learned through internal training
Benefits
- Long-term development prospects in an international company
- Challenging and wide range of tasks
- Freedom to implement your own ideas
- Attractive, central location with good transport links
- Combination of on-site and home office work
- Professional onboarding and continuous further training measures
- An attractive salary model with extensive social benefits
About us
– Your entry into the global industry leader for renewable energies –
Our client, Iberdrola Energie Deutschland GmbH, Berlin, is part of the Spanish Iberdrola Group, a leading international energy company with over 170 years of tradition and one of the largest electricity supply companies in the world. It is the global industry leader in the renewable energy sector. Iberdrola plans to double its renewable energy production capacity to 60 GW by 2025 and triple it to 95 GW by 2030.
Iberdrola Energie Deutschland GmbH is the largest operator of offshore wind farms in the German Baltic Sea. With its offshore and onshore divisions, the company’s range of services extends from the planning, construction and operation of offshore and onshore wind farms to photovoltaic projects. Our mandate offers its industrial and commercial customers tailored solutions for the supply of green energy, from traditional electricity supply including portfolio management services and long-term PPA contracts to PV solutions. It also provides additional cross-technology, integrated solutions, such as battery storage or the use of green hydrogen for industrial use.
Heiden associates has been one of the top 10 personnel consultants in Germany in the “Executive Search” category for the tenth time in a row since 2015. The career portal experteer named heiden associates Headhunter of the Year in the “Innovation” category in 2016 and 2018 and in the “Client Experience” category in 2017.
Contact us
Further information about the range of services offered by heiden associates personnel consultancy at the locations in Berlin/Dortmund/Stuttgart/Wiesbaden can be found on our homepage.
We look forward to receiving your application as Head of Customer Support (m/f/d)! For initial information, please contact Andreas Hink in our Wiesbaden office on +49 173 653 50 75.