Head of Network Customer Service (m/f/d)

Head of Network Customer Service (m/f/d)

Stadtwerke Südholstein is an innovative service and utility company affiliated with the fiber-optic brand pinnau.com and the Pinneberg public swimming pools. As a municipal utility, we ensure the provision of essential public services and are responsible for the reliable supply of utilities to more than 80,000 people in the Südholstein region. With around 200 employees, we work with great enthusiasm to ensure that electricity, gas, and water flow around the clock, wastewater is treated, and crystal-clear TV pictures and lightning-fast internet are delivered. Because we are a regional public utility, we can operate sustainably and give back to the people in our region. This is why we feel a strong connection to our region and support the community in many ways. We make sure that things run smoothly in Südholstein.
Join our team!
We are looking for a full-time, permanent position in our Technology Division to start as soon as possible:

• Providing technical and disciplinary leadership, as well as targeted professional development for a team of approximately 10 employees
• Overall responsibility for managing and ensuring the quality of order processing (CSP) as well as grid connection, quotation, and billing processes
• Ensuring high data quality through monitoring and maintenance of facility and customer master data
• Solution-oriented customer consulting and confident resolution of complex and contentious issues
• Planning, managing, and continuously optimizing operational processes to achieve departmental goals
• Responsibility for compliance with regulatory requirements (including MsbG and WiM) in the areas of billing, accounting, and market communication
• Managing and coordinating market communications and working closely with external service providers
• Efficient handling of complaints and complex inquiries from market partners, customers, and service providers
• Analysis of legal changes, as well as the development and implementation of appropriate quality assurance measures
• Monitoring and evaluating processes related to grid connection establishment and maintenance
• Participation in the further development and implementation of processes in the ERP system (Wilken Energy)
• Active participation in projects and handling of special assignments

• A college degree in business administration or industrial engineering with a master’s degree or equivalent, as well as experience in a commercial and technical setting within the energy industry
• Management experience
• Several years of professional experience, preferably in the energy sector
• Knowledge of administration and administrative tasks related to grid and metering point operations, customer billing, and a strong command of contract law and the ability to draft legally sound agreements with service providers and end customers
• A strong willingness to learn new topics
• Ability to work in a team, strong communication skills, empathy, and assertiveness
• Motivation and experience in change management and process optimization, along with analytical and facilitation skills to resolve internal and external interface issues
• Strong IT skills and experience with ERP systems
• Very good knowledge of common software programs

• At Stadtwerke Südholstein, you’ll have the opportunity to make the most of your potential and share your ideas, and to grow alongside us. You’ll be given responsibility right from the start. We place a high priority on work-life balance. The personal development of our employees is close to our hearts, and we uphold the highest standards for health and safety. Team spirit and collegiality are very important to us. We are committed to long-term collaboration and feel validated by our employees’ long-standing loyalty to the company.
• Reliability: A permanent position in a crisis-proof and systemically important company
• Attractive salary: Pay based on the TV-V collective bargaining agreement, pay grades 10–11, a 13th month’s salary, and voluntary benefits
• Pension: Company pension plan (VBL) and private accident insurance
• Vacation + Time Off: You’ll enjoy 30 vacation days (a total of 31 vacation days starting in 2027); you can convert plus hours in your flex-time account into time off at any time
• Career Prospects + Professional Development: You’ll benefit from regular professional development opportunities to support your personal and career growth
• Well-being: You’ll benefit from our digital and mobile time tracking system, which helps you maintain a good work-life balance. Unwind daily for free at our swimming pool or by biking through our bike leasing program—or take advantage of our partnership with EGYM Wellpass
• AT STADTWERKE SÜDHOLSTEIN
• Free beverages
• Parking spaces, including charging stations
• Professional development opportunities
• Company parties & activities
• Flexible work hours
• Corporate fitness with EGYM wellpass
• Company pension plan
• Bike Leasing

Stadtwerke Südholstein GmbH
Human Resources Department
Am Hafen 67
25421 Pinneberg
Your contacts are:
For questions about the recruiting process, contact Anja Naatz, Tel.: 04101 203-141
And for technical questions, contact Christian Scharfetter, Tel.: 04101 203 – 240
Am Hafen 67, 25421 Pinneberg
Phone: 04101 203-141
Email: bewerbung@sw-suedholstein.de