We, FairNetz GmbH, are the grid operator in Reutlingen and in many municipalities throughout the region. With approximately 400 employees, we ensure the reliable and sustainable operation of electricity, natural gas, district heating, and drinking water networks. We are actively and forward-looking helping to shape the energy transition through state-of-the-art technology, smart distribution grids, the integration of renewable energy sources, innovative digitalization strategies, and the promotion of electric mobility.
Tasks
Independently processing and managing orders (new orders, changes, complaints), including drafting customer correspondence
Managing, monitoring, and closing out orders, as well as maintaining and analyzing relevant data
Management and maintenance of equipment master data, as well as support for installations and modifications
Planning and coordination of schedules, personnel, and equipment deployment in consultation with customers and installers
Customer support via telephone (e.g., scheduling appointments, handling complaints)
Candidate Profile
Are you a creative thinker with sharp analytical skills? Do you want to not only contribute ideas but also actively help shape the future and create real added value? Then you’ve come to the right place! We’re looking for someone with:
Completed technical or business vocational training
Experience in order processing or scheduling is a plus
Proficiency with IT systems and MS Office
Strong organizational skills and the ability to work in a structured and independent manner
Excellent communication skills and a customer-focused mindset
Benefits
Competitive compensation based on the collective bargaining agreement (TV-V), including a 13th month’s salary, additional performance bonuses, and regular adjustments
A secure job at a systemically important company with strong regional roots and a long-term focus
30 days of vacation plus additional days off on December 24 and 31
Flexible work schedules and remote work options for greater freedom in organizing your daily work routine
Subsidized continuing education opportunities to actively advance your career and personal development
Employer-funded company pension plan (ZVK) with a minimal employee contribution
Health and wellness programs, a company cafeteria with discounted prices, and corporate benefits
Financial support through a subsidy for the Jobticket or the option to lease a bike through JobRad
Building community: company parties, sports events, and team-building activities