Administration - Customer Service Processes (m/f/d)

Administration – Customer Service Processes (m/f/d)

NEW cares – about the wishes of its customers, and also about you and your career. As a municipal service provider, we combine a wide range of services under one roof: energy supply, drinking water and wastewater, leisure facilities, swimming fun and public transport. The NEW Group has more than 2,200 employees. And the region counts on us – as a strong employer in the Lower Rhine region. With a job at the NEW Group, you will not only improve the quality of life in our home region, but also your career.
Within the NEW Group, NEW Niederrhein Energie und Wasser GmbH pursues one mission – your energy supply! We are an energy provider for homes, companies and the housing industry and supply private and business customers with electricity, gas and water. The energy industry covers a broad spectrum and offers exciting fields of activity. We also make our market knowledge and expertise available to other municipal utilities and energy supply companies as a service provider. We advise them and support them in their operations through business process outsourcing (BPO).

• You support our customers and develop target-oriented solutions
• You will also maintain our master and transaction data
• Your “know-how” is required for supplier, tariff changes and new customer applications
• If there are any disputes, you will handle them as part of market communication
• You will also support our customers via the online customer center
• You will also take care of digital correspondence
• You will win back customers with your professional and friendly manner
• Metering management also falls within your area of responsibility
• You will also carry out customer and grid usage billing

• You have successfully completed a commercial apprenticeship
• You are comfortable working with the MS Office package and ideally also have knowledge of Schleupen software
• You have initial industry knowledge and / or enthusiasm
• You are characterized by a high level of service and customer orientation
• You also enjoy working in a team and have good interpersonal skills, which are essential for working with colleagues and customers
• You also have a high degree of performance orientation, commitment and conscientiousness

• Remuneration based on the collective agreement (TV-V)Attractive social benefits (including company pension scheme, deferred compensation, smartphone)
• Modern workplace equipment and high-quality IT hardware, also for private use
• Flexible working hours and some remote working
• Further training and qualification opportunities as well as digital learning
• Excellent health management (prevention programs, employee support programs, etc.)
• Sustainable working and living, e.g. support with the purchase of an e-bike or bicycle and electric charging facilities on site

Andrea Königs will be happy to answer any initial questions you may have by telephone on 02166-688 2779.
NEW AG – Odenkirchener Straße 201 – 41236 Mönchengladbach