Customer consultant (m/f/d) - as lateral entry

Customer consultant (m/f/d) - as lateral entry

EWS emerged from a citizens' initiative. As a company organized as a cooperative, we are committed to climate protection and renewable energies and supply around 200,000 customers across Germany with green electricity and biogas. We have a clear, uncompromising and ecological focus and can point to an unparalleled success story. We are looking for people who would like to contribute their knowledge, skills and commitment to help us shape the citizen energy transition.
From 01.04.2026 we are looking for support in customer service for our location in Schönau and our new branch in Freiburg. Our service hours are from Monday to Friday from 8:00 to 18:00.

• You will answer the inquiries received from our customers and interested parties via telephone, print and online channels in all matters relating to energy, services and products of the EWS Group
• You will support both the telephone team and the service team of our customer service center, taking into account the volume of contacts
• You will handle various processes (e.g. customer orders, master data maintenance) with the aim of completing the case (independent processing in real time) in compliance with the deadlines set for this purpose
• You create individual offers and price comparisons for our prospective customers
• You are available to our customers as a qualified contact person for complaints and claims
• You inspire our customers with your self-image for personal service and thus contribute to strong customer loyalty

• You have professional experience in customer service and preferably a commercial apprenticeship
• You are quick on the uptake and have the ability to recognize customer needs and wishes and resolve concerns
• You have an independent and structured way of working
• Your strengths include explaining complex issues clearly and comprehensibly
• In addition to working with MS Office, you have good IT and system skills
• You enjoy working in a team, and your versatility and high social and problem-solving skills enable you to convince others
• You are interested in an exciting job in the energy industry with professional breadth and depth

• Regulated working hours, alternation between home office and on-site presence
• Remuneration in line with our standardized and transparent remuneration system
• Freshness, quality and taste in our company restaurant
• 0.5 days special leave on Christmas Eve, New Year's Eve and Shrove Monday - in addition to the 30 days annual leave
• Job or Germany ticket
• Employee credit card
• Cooperation with the "Hansefit" fitness association
• Contribution to the company pension scheme
• Job bike
• Employee benefits, e.g. employee electricity tariff
• A secure job in an unconventional company
• Team events and social activities

Sarah Goetz
07673 8885 498