EWS grew out of a citizens’ initiative. As a cooperative, we are committed to climate protection and renewable energy, and we supply approximately 200,000 customers nationwide with green electricity and biogas. We have a clear, uncompromising, and environmentally focused mission and can point to an unparalleled track record of success. We are looking for people who want to contribute their knowledge, skills, and dedication to help shape the citizen-led energy transition together with us.
Starting April 1, 2026, we are looking for customer service support for our location in Schönau and our new facility in Freiburg. Our service hours are Monday through Friday from 8:00 a.m. to 6:00 p.m.
Your Responsibilities
You will respond to inquiries from our customers and prospective clients received via phone, print, and online channels regarding all matters related to energy, services, and products offered by the EWS Group
Depending on the volume of inquiries, you will support both the phone team and the service team at our customer service center
You will handle various processes (including customer orders and master data maintenance) with the goal of resolving each case (working independently in real time) while adhering to the specified deadlines
For our prospective customers, you will prepare customized quotes and price comparisons
You will serve as a qualified point of contact for our customers regarding claims and complaints
You will delight our customers with your commitment to personalized service, thereby contributing to strong customer loyalty
Your Profile
You have professional experience in customer service and, preferably, vocational training in business administration
You are a quick learner and have the ability to identify customer needs and requests and resolve issues
You work independently and in a structured manner
Explaining complex issues clearly and comprehensibly is one of your strengths
In addition to proficiency with MS Office, you have strong IT and system skills
You enjoy working in a team; your adaptability and strong interpersonal and problem-solving skills make you a compelling team member
You are interested in an exciting role in the energy industry that offers both breadth and depth of expertise
Benefits
Regular working hours, alternating between working from home and working on-site
Compensation in accordance with our uniform and transparent pay system
Fresh, high-quality, and delicious food in our company cafeteria
0.5 days of special leave each on Christmas Eve, New Year’s Eve, and Rose Monday—in addition to the 30 days of annual leave
Job Ticket or Deutschland Ticket
Employee credit card
Partnership with the “Hansefit” fitness network
Contribution to the company pension plan
Job-Rad
Employee benefits, e.g., employee electricity rate
A secure job at an unconventional company
Team events and social activities