Tradition & innovation: LeineNetz is a modern grid and energy service provider based in Neustadt am Rübenberge in the Hanover region with around 150 employees and is a subsidiary of Ideenstadtwerke Neustadt and Stadtwerke Garbsen. We operate the electricity, gas, water, heating and lighting networks in the region and stand for the expansion of charging infrastructure and fiber optic networks as well as for the largest climate-neutral residential district in Lower Saxony through "cold local heating". Both innovation and climate-friendly concepts are at the forefront of LeineNetz and we are constantly on the lookout for new and challenging topics and business areas. We have been operating successfully in the energy business for more than 100 years and supply around 100,000 customers in the region.
Your tasks
As an employee in Technical Customer Service, you will work with the Metering & Customer Service department to ensure that everything runs smoothly in terms of house and grid connections for electricity, gas, water and heat. The metering team is an important information interface between customers, installers, service providers and internal departments such as technology and sales. Supporting and advising customers when applying for house connections and making changes to customer installations Processing concerns about connection processes that reach us both electronically and by telephone is desirable Preparation of connection contracts Initial consultation on technical products and energy services Collaboration with the technical team and provision of data for construction projects and commissioning Cooperation with internal departments and support with project work
Your qualifications
Successfully completed commercial or technical vocational training Previous technical knowledge, ideally from the energy industry, coupled with an affinity for technical products Experience in order processing and handling as well as in dealing with customersprocessing as well as in dealing with customers Good knowledge of software systems and MS Office products Entrepreneurial thinking and acting as well as an independent and structured way of working Ability to communicate and work in a team as well as a high degree of customer orientation
Benefits
Attractive contract package Permanent position with an open-ended employment contract based on the collective agreement for utility companies (TV-V) Remuneration in accordance with TV-V incl. 13th salary and results-oriented special payment (max. 14th salary) Social benefits such as company pension scheme, deferred compensation and capital-forming benefits 39-hour week with flexible working hours and the option to work from home 30 days' vacation (24 & 31 December are also free) and compensation for overtime through flexitime Health check-up Company medical support for prevention programs or health issues Promotion of ergonomics in the workplace and subsidies for computer glasses OnTop Modern office buildings and IT equipment Good public transport connections (the train station is a 2-minute walk away) Free parking spaces on the company premises and charging stations for your electric car Employee rates within the Group