SWU Stadtwerke Ulm/Neu-Ulm GmbH

Employee (m/f/d) Customer Service

Ulm
Administration, Distribution, Distribution, sales, trade, Energy generation & supply, Organization, administration, office, Others
Full-time
Temporary
Active since: 01.07.2025

Employee (m/f/d) Customer Service

Stadtwerke Ulm/Neu-Ulm is helping to shape the future of the region in a sustainable way.
Especially in the areas of energy transition, mobility transition and digitalization.
Maybe soon with you – you’ll realize that this is one of the #jobswieich.
Hardly any other company in the region has the power to make more of a difference in the lives of everyone involved in the energy transition, mobility transition and digitalization for tomorrow. This makes our jobs extremely future-proof. And because we support our team, social benefits such as a company pension scheme, personal development opportunities and benefits are a matter of course.

Your tasks

  • Is that your mission?
  • Providing telephone, written and personal advice to interested parties as well as tariff and commercial customers about the products of the SWU group of companies
  • Conclusion and termination of standardized energy and water supply contracts including the determination of budget billing amounts
  • Customer and contract data management in the SAP/IS-U system (master data maintenance) and in CRM
  • Processing correspondence and managing correspondence
  • Telephone sales activities with existing customers
  • Checking evaluations to ensure data quality
  • Checking and processing complaints
  • Taking on special tasks such as monitoring consumption points without contracts, project work, etc.
  • If required, participation in trade fairs, exhibitions and other sales-oriented measures

Your qualifications

  • What you bring with you:
  • Completed commercial training such as office management assistant (m/f/d) or industrial clerk (m/f/d)
  • Good knowledge of standard Microsoft Office programs (Word, Excel, etc.)
  • Ideally knowledge of SAP/IS-U and CRM
  • Good written and spoken communication skills
  • Customer and sales-oriented approach
  • Ability to work in a team, initiative and flexibility
  • Willingness to work on Saturdays if necessary

Benefits

Contact us

Additional job locations
Ulm
Entry date
No specification
Contract tye
No specification
Salary
No specification
Employer Info
SWU Stadtwerke Ulm/Neu-Ulm GmbH
Ulm


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