Head of Customer Service Network (m/f/d)

Head of Customer Service Network (m/f/d)

Stadtwerke Südholstein is an innovative service and supply company in association with the fiber optic brand pinnau.com and Bäder Pinneberg. As a public utility company, we are the guarantor of municipal services of general interest and are responsible for the reliable supply of more than 80,000 people in the Südholstein region. With around 200 employees, we work hard to ensure that electricity, gas and water flow around the clock, that wastewater is disposed of and that razor-sharp television images and lightning-fast internet are transmitted. Because we are a regional municipal utility, we can operate sustainably and give something back to the people in our region. We feel very connected to our region and support the community in a variety of ways. We make sure that things run smoothly in Südholstein.
Become part of our team!
We are looking for a full-time, permanent position in the Technology division at the earliest possible date

• Technical and disciplinary management and targeted further development of a team of approx. 10 employees
• Overall responsibility for the management and quality assurance of order processing (CSP) as well as the grid connection, quotation and invoicing processes
• Ensuring high data quality by monitoring and maintaining system and customer master data
• Solution-oriented customer advice and competent clarification of complex and contentious issues
• Planning, control and continuous optimization of operational processes to achieve departmental goals
• Responsibility for compliance with regulatory requirements (e.g. MsbG, WiM) in the areas of billing, balancing and market communication
• Management and coordination of market communication and close cooperation with external service providers
• Efficient processing of complaints and complex inquiries from market partners, customers and service providers
• Analyzing legal changes and deriving and implementing suitable quality assurance measures
• Monitoring and evaluating processes in the area of grid connection and maintenance
• Participation in the further development and implementation of processes in the ERP system (Wilken Energy)
• Active participation in projects and taking on special tasks

• University degree M.Sc. in the commercial field with experience in a technical environment, such as energy management or industrial engineering
• Management experience
• Several years of professional experience, preferably in the energy sector
• Knowledge of administration and processing in the area of grid and metering point operation, customer billing, contractual agreements with end customers
• Strong willingness to learn new topics
• Ability to work in a team, strong communication skills, empathy and assertiveness
• IT affinity, very good knowledge of common software programs

• At Stadtwerke Südholstein, you will have the opportunity to contribute your potential and ideas in the best possible way and grow together with us. You will be given responsibility right from the start. Work-life balance plays a major role for us. The personal development of our employees is important to us, and we support safety and health to the highest standards. Team spirit and collegiality are very important to us. We focus on long-term cooperation and feel vindicated by the loyalty of our employees to the company over many years.
• Reliability: A permanent position in a crisis-proof and systemically relevant company
• Attractive salary: Payment according to the TV-V collective agreement, EG 10 – EG 11, a 13th salary and voluntary benefits
• Pension scheme: company pension scheme (VBL) and private accident insurance
• Vacation + time off: You enjoy 30 vacation days (from 2027 a total of 31 vacation days), plus you can convert any hours in your flexitime account into time off at any time
• Prospects + further training: You benefit from regular further training for your personal and professional development
• Well-being: You benefit with our digital and mobile time recording for a good work-life balance. Get your daily balance free of charge in our swimming pool or with a bike via Bike Leasing – or use our cooperation with EGYM Wellpass
• WITH STADTWERKE SÜDHOLSTEIN
• Free drinks
• Parking spaces incl. charging facilities
• Further training opportunities
• Company parties & activities
• Flexible working hours
• Company fitness with EGYM wellpass
• Company pension scheme
• Bike leasing

Stadtwerke Südholstein GmbH
Personnel Department
At the harbor 67
25421 Pinneberg
Your contact persons are:
For questions about the recruiting process Anja Naatz, Tel.: 04101 203 -141
And for technical questions Christian Scharfetter, Tel.: 04101 203 – 240
Am Hafen 67, 25421 Pinneberg
Phone: 04101 203-141
E-mail: bewerbung@sw-suedholstein.de