Head of Energy Billing & Customer Service (m/f/d)
Your tasks
- Technical and disciplinary management of the energy billing and customer service teams, including market communication and receivables management
- Managing the billing processes for household and commercial customers in the electricity, natural gas and heat sectors
- Review of relevant processes and optimization of existing processes
- Administration of the Schleupen CS.VA billing system
- Contact person for customers, business partners and close collaboration with cooperation partners
Your qualifications
- Completed commercial studies or commercial training with an additional qualification as an energy specialist or similar
- Several years of relevant professional experience in comparable areas of the energy industry
- Good knowledge of energy billing and the use of energy billing systems (e.g. Schleupen CS)
- Communication skills paired with strong service and results-oriented thinking and acting
- Management experience, ideally in a dynamic environment
- Strong assertiveness and the ability to make clear decisions even in challenging situations
Benefits
- Financial benefits :
- Remuneration Collective agreement for utility companies (TV-V) incl. 13th salary & additional profit-based special payment (max. 14th salary)
- Deferred compensation
- Company pension scheme (VBL)
- Capital-forming benefits (VwL)
- Bicycle leasing
- Flexibility in place & time :
- Flexible working hours
- Home office
- 30 days vacation (24 & 31.12. are additionally free)
- Compensation for overtime through flexitime
- Company health management :
- Company medical care
- Health promotion program “MySports”
- Voluntary vaccinations
- Prevention programs
- Ergonomic workplace
- Computer workstation examinations
- Subsidy for computer glasses
About us
With tradition into the future: Stadtwerke Garbsen is firmly rooted in the region and has been supplying Garbsen and the surrounding area with electricity, natural gas and heat since 1995. We offer a wide range of proven energy services and expertise. We are driving digitalization forward, focusing on smart solutions and climate-friendly technologies and networking with regional partners.
Contact us
Stadtwerke Garbsen GmbH