Sales Representative (m/f/d) Customer Service
FairEnergie GmbH is a modern, sustainable and customer-oriented energy supply company. As a subsidiary of Stadtwerke Reutlingen GmbH, we supply around 130,000 customers with electricity, natural gas, drinking water and heat. The group of companies employs over 800 people. Optimal customer service and a high technical standard are our claim.
Your tasks
- You are the central interface for our private and business customers for all energy-related matters – whether on the phone, by e-mail or in person
- You use your specialist knowledge to advise our customers on our products and answer questions about billing
- You focus on strong customer loyalty: With cross-selling and up-selling, you turn interested parties into satisfied regular customers
- You use existing contacts to actively acquire new customers and thus ensure growth
- You make data changes in SAP IS-U and ensure that our customer data is always up to date
Your qualifications
- Are you passionate about customer service and sales? Do you enjoy advising and inspiring people? Then we have just the job for you! Strengthen our team as
- Completed commercial training – with additional qualifications or further training
- You keep a cool head even in stressful situations and find confident solutions
- Initial experience in customer service is a plus, but not a must
- You enjoy making phone calls and writing precise and clear emails
- Communication is your strength: you approach people openly and enjoy working in a team
Benefits
- Remuneration
- Our remuneration is based on the TV-V collective agreement and, in the case of RSV, the WBO collective agreement. Each job is evaluated and remunerated according to performance.
- Pension scheme according to TV-V
- The costs of a supplementary pension scheme are covered to a large extent. In addition, private pension provision is subsidized as part of deferred compensation.
- Working hours and annual leave
- Our working hours are 39 hours per week. Depending on the position and where possible, flexible working hours or flexitime models are offered. Annual leave is 30 working days.
- Company canteen
- Our in-house canteen offers all employees hot and cold meals at attractive prices, which are subsidized.
- Job ticket
- Employees who use local public transport receive a monetary subsidy towards their tickets.
- Occupational safety and company doctor
- We pay attention to occupational safety. The occupational health care of our employees is provided by the company doctor.
- Works Council
- Our works council always has an open ear for the needs and concerns of our employees and is committed to supporting them.
- Sport
- Our extensive sports program offers something for everyone. Our range varies and is constantly being expanded. We also have discounted entry to the Reutlingen swimming pools and partnerships with fitness clubs.
- Health
- The health of our employees is very important to us. We offer various events on this topic: for example, smoke-free courses or on the topic of caring for relatives. We also offer annual flu vaccinations free of charge.
- Active week
- Every three years, we offer our employees a week’s active vacation in one of our contracted hotels. We cover the costs of accommodation and half board for the employee. And they get two additional vacation days in return.
- Culture is not neglected: the Württembergische Philharmonie Reutlingen organizes around 8 Kaleidoskop concerts every year. We raffle off 35 free tickets per event among our employees.
- Employee discounts
- We offer our employees discounts, for example on electricity. Our employees receive special discounts from selected companies.
- Free tickets for sporting events
- To support our regional sports clubs, we give away free tickets to events such as SSV Reutlingen soccer matches.
- Professional training
- We are convinced that qualified and motivated employees form the backbone of a company. Training and further education are therefore intensively pursued and promoted.