Since 2011, we have been leveraging artificial intelligence to drive the energy transition forward. We are a leading provider of forecasts for electricity generation from renewable energy sources. Our software ensures the optimal use of wind and solar energy in 30 countries worldwide.
To further expand our technical support team, we are currently seeking a motivated, service-oriented, and technically skilled individual who can provide expert assistance to our customers with technical inquiries. Join our international team at our headquarters in Kassel as a
s Technical Consultant / Support Specialist (m/f/d)
You’ll be a great fit for us if you enjoy analyzing and solving technical challenges and want to work at the heart of our renowned clients in the energy industry.
As a key member of our team, you’ll be the first point of contact for all questions regarding the operation of our sophisticated products. By providing feedback to our DevOps team, you’ll help us further improve our products and tailor them more closely to customer needs.
Electricity from renewable energy sources is the energy source of the future—but unfortunately, it’s as unpredictable as the weather.
Our software helps ensure a reliable supply despite this.
What We Offer
- An exciting job that helps shape the future of renewable energy
- A dedicated, international team characterized by open communication and a spirit of mutual support
- A corporate culture that emphasizes personal responsibility and where your contribution matters
- Attractive compensation
- Flexible work arrangements in our attractive workspace at Science Park Kassel and while working from home
Your Responsibilities
- You will analyze and resolve customer inquiries and reliably manage support cases from initial intake through to successful resolution.
- With a focus on customer success, you will nurture and develop customer relationships, manage the portfolio, conduct needs assessments, and assist with upsells and renewals
- You will review customer configurations as well as master, measurement, and forecast data, assess their quality, and analyze or create
interfaces for data exchange with our customers. - For complex issues, you’ll work closely with the DevOps, Product Management, and Sales teams.
- You will document the insights gained and use them to further develop our products, processes, and our understanding of market and customer requirements.
Your Qualifications
- A degree in engineering, natural sciences, or business, or comparable qualifications
- Professional experience in technical customer support, the SaaS industry, the energy sector, or data analysis is a plus; candidates new to technical and analytical roles are also welcome
- Proficiency in German and English at the B2 level, both spoken and written
- Advanced proficiency in MS Excel or other spreadsheet software
- Knowledge of Python or another scripting or programming language
- Ideally, experience working with data formats and interfaces such as CSV, JSON, REST/MQTT APIs, as well as RegEx, Unix/Linux tools, or Kubernetes
Your Profile
- Quick learner, precision, and an eye for critical details
- A structured approach to thinking and working
- Enjoyment of analytical tasks and working with large amounts of data
- A professional, solution-oriented approach tailored to the individual needs of our clients
- Sense of responsibility, team spirit, willingness to share knowledge, and interest in renewable energy
Your Next Step
We look forward to receiving your detailed application via email, including your earliest possible start date.