Administrative Assistant (m/f/d) Order Center/Technical Control
As a municipal energy provider headquartered in Karlstadt with operations in Lohr and Veitshöchheim, we at ENERGIE supply more than 90,000 people with electricity and natural gas—and an ever-increasing number of other services as well. And we do so with foresight and empathy: Because the Mainfranken region and the people living here are close to our hearts! That’s why we’re so committed to a sustainable and environmentally friendly energy supply.
Your Responsibilities
- Join our team as an organizational talent in the Order Center. You’ll serve as the crucial link between our customers, our technical teams, and local governments. Your area of responsibility is diverse: ranging from traditional building services (heating, plumbing, electrical) to future-oriented topics such as photovoltaics, e-mobility, and municipal water supply.
- Data Management: System-based entry, maintenance, and documentation of orders in our ERP system (Streit V1).
- Operations Management: Central coordination of work orders from acceptance through completion, as well as efficient scheduling and resource planning to ensure optimal resource utilization.
- Quotation Preparation: Preparation of detailed customer quotes based on technical concepts and specifications from our specialist departments.
- Scheduled Maintenance Management: Independent planning and management of meter replacements (electricity, gas, water), ranging from efficient route planning for our technicians to scheduling coordination with end customers.
- Process reliability: Structured planning and timely execution of regularly recurring routine tasks and scheduled activities.
Your Qualifications
- Education: Successfully completed business apprenticeship (e.g., Office Management Specialist (m/f/d), Freight Forwarding and Logistics Services Specialist (m/f/d), Industrial Business Specialist (m/f/d), or comparable qualification).
- Experience: Ideally, you have professional experience in scheduling, resource planning, or a comparable coordinating role (preferably in the energy supply, skilled trades, or technical sectors).
- IT Skills: Proficiency with MS Office (especially Outlook and Excel) as well as experience working with ERP systems (Streit V1).
- Organizational Skills: An independent, structured, and solution-oriented approach to work—even when route planning gets hectic, you maintain a clear overview.
- Communication: You are articulate on the phone, handle customer interactions with tact, and communicate clearly with technicians.
- Technical Understanding: You’re comfortable with technical content and can translate complex specifications into clear, understandable proposals.
- Reliability: You take great care in managing appointments and maintaining master data—this is second nature to you.
Benefits
- You will receive an attractive, permanent employment contract with compensation in accordance with the collective bargaining agreement, as well as a Christmas bonus, performance-based compensation, and a company pension plan
- You can expect a varied range of responsibilities within a dedicated and supportive team
- As part of the 38-hour workweek, we offer an attractive flex-time model
- Depending on your area of responsibility, you may also be able to work from home on a daily or hourly basis
- You’ll benefit from discounted electricity and natural gas rates
- Your health is important to us—take advantage of our workplace health management program and enjoy the benefits of employer-sponsored supplemental health insurance
- Extensive training and professional development opportunities are a given for us
Contact
Bettina Strick
Human Resources Manager
09353 7901-646
Karriere@die-energie.de
Umgebung GmbH & Co. KG
Zum Helfenstein 4
97753 Karlstadt
Germany